Terms of Service

Welcome to Yoyes (yoyes.ai) (the "Site," "we," or "our"). These Terms of Service ("Terms") are a legal agreement between you and the Site, applicable to your use of our website, mobile applications, and other features or services (collectively, the "Service").

The Service is an AI-powered image generation platform that provides virtual AI-generated products (not physical goods). The Service allows you to generate images through text prompts or by uploading reference images. All products and services provided are digital and virtual in nature. By using the Service, you agree to comply with these Terms. If you do not agree, please do not use the Service.

Age Restriction: The Service is intended for users who are at least 18 years old. By using the Service, you confirm that you are at least 18 years old. For more details, please see our Underage Policy.

1. Acceptance of Terms

By accessing or using the Service, you acknowledge that you accept these Terms and are bound by them. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Modification of Terms

AI Creation Platform reserves the right to modify or replace these Terms at any time. If the modifications are material, we will notify you at least 30 days before the new Terms take effect. The definition of material changes is at our sole discretion.

3. Use of Service

Account Registration

Certain features require you to create an account. You may register using your email or log in through third-party services (such as Google or Facebook) (see our Privacy Policy for details).

You agree to provide accurate, current, and complete information during registration and to update such information promptly. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Accounts are non-transferable.

We reserve the right to suspend or terminate accounts in cases of violation of these Terms or for any other reason.

Purchase and Payment

The Service offers two types of paid products:

• Memberships — fixed-duration access to tier-gated features (e.g., 30 days or 90 days as displayed at purchase). Memberships are one-time payments only; there is no automatic renewal. Once a membership expires, tier-gated features stop working until you purchase again.
• Gem packs — bundles of Gems (the in-app virtual currency) that you spend to run AI generations. You may buy Gem packs without an active membership; the Gems will be used for any features your current tier allows.

Purchases are processed through Stripe (and, in some regions, additional payment providers disclosed at checkout). You are responsible for all applicable fees and taxes. See §17 below for Gems and Membership usage rules, and our Cancellation & Refund Policy for refund terms.

User Safety

We encourage you to avoid sharing sensitive personal information in your prompts or uploaded images. While we implement security measures, you are responsible for the information you provide.

Intellectual Property

All content provided by the Service, including designs, text, graphics, logos, icons, images, and their selection and arrangement, is the exclusive property of the Site or its licensors and is protected by copyright law.

4. Intellectual Property

You own the generated images. You retain full ownership and intellectual property rights to the images ("Outputs") generated using the Service.

We do not claim any ownership over your Inputs (text prompts and uploaded images) or Outputs, and we do not use them to train or improve our AI models.

You grant us a limited, non-exclusive, royalty-free license solely to process your Inputs and display/store Outputs to provide the Service to you.

All other intellectual property in the Service (including software, design, and branding) is owned by us or our licensors.

5. Your Responsibilities and Uploaded Images

You represent and warrant that your Inputs do not infringe third-party rights and comply with applicable laws. You are solely responsible for your content and its use.

When uploading reference images (including photographs of real persons):

• You warrant that you have all necessary rights and consents to upload and process the image;
• You must not upload images of others without explicit permission, especially for transformations that could create harmful, misleading, or non-consensual content;
• You bear full responsibility for any legal consequences arising from uploaded images or generated outputs.

For prohibited content types, please see our Blocked Content Policy.

6. Storage and Deletion

Uploaded reference images and generated images are stored securely for up to 180 days to allow you to access and download them. After 180 days, they are automatically and permanently deleted. You may also delete them earlier through your account.

7. Restrictions

You agree not to:

• Use the Service for illegal purposes;
• Generate or distribute harmful, abusive, or infringing content (see our Blocked Content Policy);
• Reverse engineer, decompile, or attempt to extract the source code;
• Interfere with the Service or overload our systems;
• Remove or alter any proprietary notices.

8. Content Moderation

We use automated filters and may manually review content that violates our policies. As a small platform, manual review is limited. We reserve the right to remove content or terminate accounts for violations.

9. Third-Party Services

The Service may integrate with third-party providers (such as payment processors, OAuth login). Their terms and privacy policies also apply.

10. Disclaimer

The Service is provided "as is" and "as available." AI-generated content may contain inaccuracies or defects. We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements. For more details, please see our Disclaimer.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Service.

12. Refunds

All Membership and Gem pack sales are generally final once AI generation has started. A goodwill full refund may be available within a limited window when no Gems from the order have been spent. See our Cancellation & Refund Policy for full conditions, including how forced refunds via payment-processor disputes are handled.

13. Termination

You may stop using the Service at any time. We may terminate or suspend your access for breach of these Terms or for any other reason described in §19 below.

14. Governing Law

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Hong Kong.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via the Service or email. Continued use constitutes acceptance.

16. Contact Us

If you have any questions about these Terms, please contact: support@yoyes.ai

17. Gems & Membership Rules

Gems are an in-app virtual currency that you spend to pay for AI generations.

• No cash value: Gems have no monetary value, cannot be transferred between accounts, and cannot be redeemed for cash. They are a license to use the Service, not a stored-value instrument.
• No fixed expiry: Gems do not expire on a calendar schedule. However, to manage long- dormant accounts, if your account shows no qualifying activity (login, generation, or purchase) for 12 consecutive months, any remaining Gem balance may be cleared via an automated maintenance process.
• Granted vs. purchased: Gems may be granted as part of a Membership purchase, sold as Gem packs, awarded as install or promotional rewards, or adjusted by support for goodwill. All Gems share the same wallet and the same rules.
• Refund clawback: When an order is refunded (whether via our 7-day goodwill window or a payment-processor dispute), the Gems granted by that order are clawed back from your wallet, which may leave your balance negative until further purchases.

Memberships are one-time, fixed-duration access passes:

• No automatic renewal. When your current Membership expires, tier-gated features become unavailable, but your Gem balance remains.
• Upgrading to a higher tier immediately ends the current Membership and starts the new one; unused days on the prior Membership are not refunded as time or Gems.
• Downgrading to a lower tier is not supported as a purchase action — wait until the current Membership expires, or contact support.

18. Retry / Regenerate Policy

If a generation result doesn't meet your expectations, the result modal offers a "Try once more" link that re-runs the same job with a fresh random seed and a quality-improvement prompt suffix. To keep this feature sustainable:

• The first two retries in any retry chain are free (Gems are deducted and immediately refunded as a retry credit).
• The third and later retries in the same chain cost the full Gem price.
• Each user is limited to a daily cap on total retries across all features to prevent automated abuse. The exact cap is shown in the result modal and may be adjusted from time to time.
• Retry is a goodwill remediation tool for unsatisfactory output, not a free reroll or a way to obtain additional generations without paying. Abuse may trigger throttling, account suspension, or chargeback blacklisting.

19. Account Suspension & Service Discontinuation

Suspension and termination: We may suspend or terminate your account if we reasonably believe you have violated these Terms, including but not limited to:

• Generating content prohibited by our Blocked Content Policy;
• Filing a payment-processor dispute or chargeback in bad faith. A successful chargeback will trigger immediate clawback of any Gems granted by the disputed order and will add your account to a purchase blacklist;
• Automated, scripted, or bulk farming of free credits, retries, install rewards, or promotional grants;
• Repeated content moderation violations.

Suspension may take the form of (a) silent throttling of AI request latency, (b) blocking new purchases while leaving existing Gem usage available, or (c) full account deactivation. In all cases we will use commercially reasonable efforts to inform you of the reason via the email on file, unless prohibited by law or required by a fraud investigation.

Service discontinuation: If we elect to discontinue the Service or any major feature, we will provide at least 30 days' advance notice using the following channels in combination:

• An email to the address on file for your account;
• A prominent banner on the Service's home page for the full notice period;
• A final email reminder no less than 48 hours before shutdown.

During the notice period:

• You may continue to use any Gems and any active Membership you already hold under normal terms.
• We will stop selling new Memberships and Gem packs no later than 7 days before final shutdown so that no one purchases a product whose duration would outlast the Service.
• You will be able to download or export your generated images through the Gallery while the Service is still online. We recommend downloading anything you wish to keep before the final shutdown date.
• Account deletion and data deletion requests will continue to be processed within the timelines described in our Privacy Policy.

Upon final discontinuation:

• Any unused Gems and the unused remainder of any active Membership are forfeited and have no refund value, consistent with the no-cash-value nature of Gems described in §17. This applies regardless of how much was paid or how recently the purchase was made.
• The Service may continue to retain account records, billing records, and other data necessary to meet tax, accounting, and legal-hold obligations for the period required by applicable law, even after the user-facing Service is shut down. Such retained data is not used for any new processing.
• We will publish a final shutdown notice at the previously announced URL (or a forwarding URL) for at least 30 days after shutdown, including a contact address for any remaining questions.

For the avoidance of doubt, this clause limits our obligations on discontinuation but does not preclude us from offering, at our sole discretion, partial refunds or alternative compensation for specific user groups (e.g., users whose long-duration Membership had a large unused remainder at shutdown). Any such program will be announced in the discontinuation notice.