User Data Deletion Request

To comply with platform policies and protect user rights, Yoyes (yoyes.ai) provides the following methods for you to request deletion of personal data stored on the Site. We will complete the deletion or reply with processing progress within 7 business days after receiving and verifying the request.

Email Submission

Please send an email to:

support@yoyes.ai

Please write the email subject as: Data Deletion Request, and include the following in the email body:

• Login method (Google / Facebook / Email registration, etc.)
• Email address associated with the account
• Scope of data to be deleted (e.g., "all data" or specified content)
• For verification purposes, you may provide the username used during registration/partial transaction credentials (if available)

After receiving the email, we will verify the request and complete the deletion within 7 business days or provide further instructions.

Quick Steps for Facebook Users:

• Go to your Facebook account Settings & Privacy > Settings.
• Find and click "Apps and Websites" in the left menu.
• Find Yoyes in the list and click the "Remove" button next to it.
• After clicking remove, Facebook will stop providing any of your personal information (such as avatar, email) to Yoyes.
• If you need to further delete AI image data you have generated on the Yoyes website, please contact us using the "Email Submission" method described above.

Deletion Scope and Consequences

• Deletion will include: Account information (Email and hash of authentication information), images directly associated with the account (uploaded and generated files, if within the retention period), purchase and credit records (processed according to refund/retention rules);
• Image retention policy: Uploaded and generated images are retained by default for 180 days, and we will delete these files from storage after the deletion request takes effect;
• After deletion is completed, you will no longer be able to log in to the Site using that account, and related membership rights and functions related to Monthly Pass purchases will expire; credit packages (if unused) will be processed according to refund policies or credit package rules;

Refunds

Due to the nature of AI processing power costs, all sales of 'Monthly Pass' or 'Credits' are final. Once the AI generation process has started, we do not offer refunds. For specific refund rules, please refer to the Terms of Service or purchase page instructions.

General process for refund requests (if applicable):

• After a user initiates a refund request, the Site will coordinate with payment channels (Stripe / V5pay) to complete the refund if approved;
• After refund, membership rights and monthly related benefits automatically expire; credit packages will be adjusted accordingly if refunds are needed according to purchase and usage rules;

Records and Credentials

For compliance and dispute resolution purposes, we will retain records of deletion requests (request time, request email, processing results). These records are only used for compliance and customer support purposes.

Contact

If you need help or have questions, please contact us:
Email: support@yoyes.ai
Website: https://yoyes.ai